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Terms of payment and safety measures
Pre- bookings could be done by e-mail or phone and considered confirmed after a 50% deposit is made in Kampala. The balance should be paid not later than 7 calendar days of the journey. If bookings are done less than 7 calendar days before the trip the whole amount should be paid at time of confirmation.
The cancellation charges are applied when the guests cancel confirmed bookings.
- If cancellations occur more than 30 days before the trip the deposit is refunded 100%
- If cancellations occur 29-14 days before the trip the deposit is refunded 50%
- If cancellations are done 14-7 days before the trip the deposit is not refunded
- If cancellations occur 7 and less days before the trip the payment that has been done is not refunded
Please, also see our special terms for Holiday time.
Our priority is to make your trip very interesting, comfortable and, of course, safe. Since it takes place in a remote place with lots of wild animals around there are a few important things worth pointing out
- The boat is equipped with life jackets which are placed by your seats. Once aboard, please note where your life jacket is located.
- There's a fire extinguisher at the front of the boat for your safety and a first-aid medical kit at the back, in the kitchen section above the freezer. However, if you have any specific health problems we advise you to take medications with you.
- Please, note that we do not provide individual medical insurance.
- Don't start the journey if you have a communicable disease (e.g. flu).
- When you arrive at the campsite do not leave the camping zone since there might be wild animals around. If they are there, dont get too close as they are wild... this is a wild place!
- If you are travelling with children, make sure that they always stay close to your tourist group.
- Walk only in closed shoes and NEVER barefoot, to avoid thorns and insect bites.
- Don't throw litter into the water. All litter should be put into a bin aboard the Madi Gras. It'll be disposed off properly by the members of our team.
Please, observe these basic rules and enjoy your trip!
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